Baskı Detayları
Yazar Hotel Operations Management |
David K. Hayes Jack D. Ninemeier Allisha A. Miller |
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David K. Hayes
KEY BENEFIT: Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing Mom and Pop segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotelsand their ownsuccess. KEY TOPICS: The Hotel Industry: Overview and Professional Career Opportunities; Guest Service; The Hotel General Manager; Management, Supervision and Service Skills for the G.M.; Human Resources; Accounting; Revenue Management; Sales and Marketing; The Front Office; Housekeeping; Food and Beverage; Facility Engineering and Maintenance; Safety and Property Security; Franchise Agreements and Management; Contracts; Managing in the Global Hotel Industry MARKET: Hotel Operations Management is designed for current and future hotel general managers, and hotel department headsi.e., executive housekeepers, directors of sales, controllers, and front office managers.
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